zune connection problems

**darkace119** · 12-31-2007, 01:09 AM

im having problems plugging my zune into my pc it makes the sounds that a usb connection is made then instantly removed over and over and over agian anyone else have this happen to them oh and it doesnt do this when i plug it in other pcs just mine also ive tried plugging in other usb devices in the same port as well as others and they work just fine when the zune hasnt ive reformatted my zune on another pc that didnt solve my problem either i have used zsuite before could that be any cause of my problems?

**vicky** · 12-31-2007, 01:21 AM

check if the usb point contains dust in it and if it does, just blow into it so that it will remove as much dust as it can.

**darkace119** · 12-31-2007, 01:33 AM

i made sure there was no dust

**supremelyweary** · 02-20-2008, 07:08 PM

i'm having the EXACT same problem. i made sure there was no dust. tried the other usb port, tried another sync cable (from my old stolen zune

). it connected the first time when i re-installed the zune software but while it was synching it stopped suddenly saying it was done 7 songs into my 20 gigs... thats when i discovered it wasnt really connecting. if you resolved this id like to know what the issue is.

**vicky** · 02-21-2008, 11:19 AM

hmmm..have you guys tried ringing microsoft for support?

**supremelyweary** · 02-21-2008, 08:10 PM

no but im about to since i read somewhere else that i should wipe the zune and reinstall the firmware, at a complete loss since everything else i tried didnt work i did that now even the firmware wont install. the connection is fine heh. also i had the halo zune... now its just a pretty box.

**vicky** · 02-22-2008, 10:27 AM

oh that really sucks...i feel sorry for you..

**Captain Jack** · 04-11-2008, 08:10 PM

This took some time and research but I finally got my Zune working with my computer. I have an 80GB Gen2 that I had specially ordered from Zune's custom shop. I was not about to give up on a solution so easily.

My Zune was working fine for about 3 months until a couple days ago when I connected it to my work computer, where it sits M-F while working. I got this annoying sound and warning message saying that the USB Device Not Recognized.

I did all the trips and jumped through all the loops that I found on these search engines and on the Microsoft website. I connected to another port, did a reset, blah blah blah. I was not about to reinstall my operating system, XP pro SP2. And that nonsense about it having to be an issue because it's not a USB 2.0 port wasn't going to fly. I also wasn't going to spend more money on a new cable.

The fix isn't easy and it isn't going to be a couple of clicks and your done. I will try to give as much detail as possible but you might have to do some searching on the web if you don't understand how to do something. Also, keep in mind that with windows, there are multiple ways of doing things.

The FIX:

While the Zune was connected to my computer, I went to the Device Manager; Right Clicked on My Computer, select Manage, click on Device Manager. I looked for the USB that had the yellow "!" then I uninstalled the Driver. Once that was un-installed, I disconnected the Zune before Windows had a chance to detect it again.

Next I went to the Control Panel and double clicked on Add Hardware. I reconnected the Zune and as I went through the steps of adding the new hardware. I directed the wizard to the location of the correct driver. In my computer, a typical setup: "C:\Program Files\Zune\Drivers\Zune".
(Sorry I don't remember the step by step but this is pretty close.)

Once I finished with the install I had to reboot my computer. I did this with the zune still connected. When the computer restarted it did discover the new device that was connected was the Zune. I then disconnected the Zune and restarted the computer. Once the second restart was complete, I connected the Zune and the Zune program started right up.

Hopefully this will be of some help.

Good Luck

**Zunesi** · 04-11-2008, 08:42 PM

Glad you got it sorted

**Captain Jack** · 04-11-2008, 08:45 PM

Spoke too soon. This only worked for a little while.
Since I was able to get it to work for a little while, that tells me that the issue isn't hardware. It has to be a driver or software problem.
I will continue to work on it and I will post when I figure it out.

12-31-2007, 01:09 AM	#1 (permalink)
darkace119 Light Zuner Join Date: Dec 2007 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	zune connection problems im having problems plugging my zune into my pc it makes the sounds that a usb connection is made then instantly removed over and over and over agian anyone else have this happen to them oh and it doesnt do this when i plug it in other pcs just mine also ive tried plugging in other usb devices in the same port as well as others and they work just fine when the zune hasnt ive reformatted my zune on another pc that didnt solve my problem either i have used zsuite before could that be any cause of my problems? Last edited by darkace119; 12-31-2007 at 01:53 AM.

12-31-2007, 01:21 AM	#2 (permalink)
vicky 'Cause I am a Superwoman Super Moderator Zune God Join Date: Jun 2007 Location: Australia Age: 17 Posts: 1,414 Thanks: 4 Thanked 0 Times in 0 Posts Rep Power: 34	check if the usb point contains dust in it and if it does, just blow into it so that it will remove as much dust as it can. __________________

02-21-2008, 11:19 AM	#5 (permalink)
vicky 'Cause I am a Superwoman Super Moderator Zune God Join Date: Jun 2007 Location: Australia Age: 17 Posts: 1,414 Thanks: 4 Thanked 0 Times in 0 Posts Rep Power: 34	hmmm..have you guys tried ringing microsoft for support? __________________

02-22-2008, 10:27 AM	#7 (permalink)
vicky 'Cause I am a Superwoman Super Moderator Zune God Join Date: Jun 2007 Location: Australia Age: 17 Posts: 1,414 Thanks: 4 Thanked 0 Times in 0 Posts Rep Power: 34	oh that really sucks...i feel sorry for you.. __________________

04-11-2008, 08:10 PM	#8 (permalink)
Captain Jack Light Zuner Join Date: Apr 2008 Location: San Francisco / Los Angeles Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	Finally a FIX This took some time and research but I finally got my Zune working with my computer. I have an 80GB Gen2 that I had specially ordered from Zune's custom shop. I was not about to give up on a solution so easily. My Zune was working fine for about 3 months until a couple days ago when I connected it to my work computer, where it sits M-F while working. I got this annoying sound and warning message saying that the USB Device Not Recognized. I did all the trips and jumped through all the loops that I found on these search engines and on the Microsoft website. I connected to another port, did a reset, blah blah blah. I was not about to reinstall my operating system, XP pro SP2. And that nonsense about it having to be an issue because it's not a USB 2.0 port wasn't going to fly. I also wasn't going to spend more money on a new cable. The fix isn't easy and it isn't going to be a couple of clicks and your done. I will try to give as much detail as possible but you might have to do some searching on the web if you don't understand how to do something. Also, keep in mind that with windows, there are multiple ways of doing things. The FIX: While the Zune was connected to my computer, I went to the Device Manager; Right Clicked on My Computer, select Manage, click on Device Manager. I looked for the USB that had the yellow "!" then I uninstalled the Driver. Once that was un-installed, I disconnected the Zune before Windows had a chance to detect it again. Next I went to the Control Panel and double clicked on Add Hardware. I reconnected the Zune and as I went through the steps of adding the new hardware. I directed the wizard to the location of the correct driver. In my computer, a typical setup: "C:\Program Files\Zune\Drivers\Zune". (Sorry I don't remember the step by step but this is pretty close.) Once I finished with the install I had to reboot my computer. I did this with the zune still connected. When the computer restarted it did discover the new device that was connected was the Zune. I then disconnected the Zune and restarted the computer. Once the second restart was complete, I connected the Zune and the Zune program started right up. Hopefully this will be of some help. Good Luck

12-31-2007, 01:33 AM	#3 (permalink)
darkace119 Light Zuner Join Date: Dec 2007 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	i made sure there was no dust

02-20-2008, 07:08 PM	#4 (permalink)
supremelyweary Light Zuner Join Date: Feb 2008 Location: hanford Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	i'm having the EXACT same problem. i made sure there was no dust. tried the other usb port, tried another sync cable (from my old stolen zune ). it connected the first time when i re-installed the zune software but while it was synching it stopped suddenly saying it was done 7 songs into my 20 gigs... thats when i discovered it wasnt really connecting. if you resolved this id like to know what the issue is.

02-21-2008, 08:10 PM	#6 (permalink)
supremelyweary Light Zuner Join Date: Feb 2008 Location: hanford Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	no but im about to since i read somewhere else that i should wipe the zune and reinstall the firmware, at a complete loss since everything else i tried didnt work i did that now even the firmware wont install. the connection is fine heh. also i had the halo zune... now its just a pretty box.

04-11-2008, 08:45 PM	#10 (permalink)
Captain Jack Light Zuner Join Date: Apr 2008 Location: San Francisco / Los Angeles Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	Spoke too soon. This only worked for a little while. Since I was able to get it to work for a little while, that tells me that the issue isn't hardware. It has to be a driver or software problem. I will continue to work on it and I will post when I figure it out.

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