Zune crashing

My zune is anoying me

i ahve had this zune 80 for about a week now and i havnt gone a day without wanting to throw it to the ground and jump all over it.

When i turn the zune on it either crashes on the boot screen (like it has currently)

or takes me to error 5

i can then reset it and format it or get realy lucky (without it crashing) reset it and ti will take me to the main menu, for some reason it still deleates all the music, videos, pictures and podcasts on there so i ahev to re-sync it

it gets to about 10% disconects itself, restarts itself then jammes on the boot screen or the error 5 again

im currently in the uk so callign support or returning the device is out of the question

what should i do?

[Fez]

There is not much you can do. It is obviously a malfunctioning device. The problem seems to be hardware based. I think you have to return it.

i live in the UK
and i bought it form amazon.com

is it posible for me to return it?

[Fez]

I do not know.

[Aden]

You are best to return it via Amazon, rather than directly to Microsoft.

If you cant return to Amazon, call microsoft up and see if they can help. Say you purchased it in the States, but are in the UK at the moment.

Hopefully they can help you out.

ok thank you for the advice

ill try and send it back to amazon first i think im within my 30 day thing still

then ill conctact microsoft about it if they dont accept it

ty ill let you know how it goes

Update: I have returned the device o amazon, but they wont change the delivery location so the device is being deliverd to the hotel we stayed in, it is a high end hotel in florida who i am going to contact today to ask if they can forward the package to my adress in england.

Thank you for all the help

[Aden]

Originally Posted by xXpainfullXx

Update: I have returned the device o amazon, but they wont change the delivery location so the device is being deliverd to the hotel we stayed in, it is a high end hotel in florida who i am going to contact today to ask if they can forward the package to my adress in england.

Thank you for all the help

Hope you get it sorted out fine...

Let us know how it goes.